“How to Improve Accessibility of Banking Services” event on 1 July, in Brussels & online

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Tuesday, 1 July 2025, from 09.00 to 15.00 (CET)
Avenue des Arts 56, Brussels and online

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On 28 June 2025, the European Accessibility Act will come into full effect, setting binding accessibility requirements for digital financial services. With more than 101 million Europeans living with a disability, this is a critical milestone for inclusion across the financial sector.

How are banks preparing? What best practices are already in place? And what more can be done?

Join us for this high-level event to hear from key policymakers, accessibility experts, and financial sector leaders discussing the best cases already implemented by banks across Europe. Moreover, the event will discuss improvements in removing barriers in financial services by delivering more accessible and inclusive services.

Maria Luís Albuquerque, Commissioner for Financial Services and the Savings and Investments Union, European Commission, will deliver a keynote presentation.

Further confirmed speakers include:

• Lisa Andexlinger, Product Management at KEBA
• María Abascal, Chair of Executive Committee, European Banking Federation
• Sophie Allain des Beauvais, Market Infrastructure Expert – Digital Euro, ECB
• Lars Bosselmann, Executive Director, European Blind Union Central Office
• Sébastien de Brouwer, Deputy CEO, European Banking Federation
• Ciara Drain, Head of Vulnerable Customer Unit at AIB
• Erik Gustafsson Spagnoli, Accessibility Specialist (CPWA) at Axess Lab
• Andreas Havsberg, Board Member, European Blind Union; Board Member, Norwegian Association of the Blind and Partially Sighted
• Jesús Hernández, Director, European Accessibility Resource Centre, AccessibleEU
• Freddy Jussien, Advocacy Lead, Inclusion EuropeAnna Martin, Head of Financial Services, BEUC (The European Consumer Organisation)
• Klaus Miesenberger, Senior Expert, AccessibleEU; Assistant Professor of Computer Science, University of Linz
• Wim Mijs, Chief Executive Officer, European Banking Federation
• Alejandro Moledo, Deputy Director, European Disability Forum
• Luis Palomares, Head of the Information and Accessibility Unit, ONCE
• Inmaculada Placencia Porrero, Senior Expert in Disability and Inclusion, DG Employment, Social Affairs and Inclusion, European Commission
• Jakob Rosin, National Expert for AccessibleEU (Estonia); President, Estonian Blind Union; Board Member and Head of the Taskforce on Accessible Payment Terminals, European Blind Union
• Mariana Santos, Policy Officer, DG FISMA, European Commission