EBF advisor: Noémie Papp
Publication date: 4 March 2016
The European Banking Federation (EBF) welcomes the holistic approach of the European Supervisory Authorities’ discussion paper on the growing trend of digitalisation and automation of financial services. The developments of new technological tools should be indeed adapted to customers’ needs which expect from the financial institutions to revolutionise the way they manage their finance by instantly tailoring their investment portfolio, proposing new products directly and quickly accessible on their mobile etc. Today a new generation of investors/customers exist which is financially literate, but lacking the liquid assets needed to access most private banking services.